Privacy Policy
Last updated: 28 October 2026
This policy explains how Truerix Ltd (“Truerix”, “we”, “us”) collects and uses personal data when you visit truerix.com, contact us, download our reports or take part in an employment or academic verification. We are committed to handling personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU GDPR.
1. Who we are
Truerix Ltd is a company registered in England and Wales (company number 16576053) and is the controller of personal data collected through this website. Truerix is part of a group of companies providing employment, payroll and compliance services in many countries. Where another group company processes your data, it does so under the same standards described here.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Contact: info@truerix.com
2. What data we collect
- Contact and enquiry forms: name, email address, phone number, company, job title, country and the content of your message.
- Report and guide downloads: name, work email, company and the countries you plan to hire in.
- Verification forms (employment and academic references): the referee’s name, contact details and organisation, and the information they confirm about a candidate, such as dates of employment, job title or qualification.
- Technical data: IP address, browser type, device information and pages visited, collected through server logs, our content delivery network and essential cookies.
We do not ask for special category data (such as health or religion) through this website.
3. How and why we use your data
| Purpose | Legal basis |
|---|---|
| Replying to enquiries and preparing quotes | Legitimate interests; steps before entering into a contract |
| Sending you a report you requested and following up about related services | Legitimate interests (you can opt out at any time) |
| Carrying out background and reference verification for our clients | Legitimate interests of the client and Truerix; legal obligation where applicable |
| Delivering our services under a contract | Performance of a contract |
| Keeping the website secure and working | Legitimate interests |
| Meeting legal, tax and regulatory requirements | Legal obligation |
We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.
4. Who we share data with
- Truerix group companies and local partners, where needed to answer your enquiry or deliver a service in a particular country.
- Service providers acting on our instructions: website hosting, content delivery and security, email delivery, and business software.
- Professional advisers, auditors, regulators or authorities where required by law.
5. International transfers
Because we operate across many countries, your data may be transferred outside the UK or the European Economic Area. Where this happens, we use appropriate safeguards such as UK adequacy regulations, the International Data Transfer Agreement or Standard Contractual Clauses.
6. How long we keep data
- Enquiries and report download details: up to 3 years after our last contact, unless you become a client.
- Verification responses: for as long as required by the client engagement and applicable law, normally no longer than 2 years.
- Client and contract records: for the period required by tax and company law, normally 6 years after the contract ends.
7. Cookies
We use essential cookies needed for the website to work, such as security, load balancing and language preference. If we introduce analytics or marketing cookies, we will ask for your consent first and update this policy.
8. Your rights
You have the right to access your personal data, correct it, ask us to delete it, restrict or object to its processing, and receive a copy in a portable format. You can also unsubscribe from our emails at any time. To exercise any of these rights, email info@truerix.com. We will respond within one month.
If you are not satisfied with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or your local data protection authority.
9. Security
We use encryption in transit (HTTPS), access controls and reputable service providers to protect personal data. No method of transmission over the internet is completely secure, but we work to protect your data and review our measures regularly.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.